Sr.no	Name	Designation	Role	Contact No.
1	Dr. R. B Kumbhar	Principal	Chairman	9890340403
2	Ms. D. D. Shirke	Lecturer	Coordinator	7391918170
3	Ms. P. P. Nejdar	Lecturer	Member	7798344595
4	Ms. V. V. Nivekar	Lecturer	Member	9130911175
5	Ms. Rajnandini Arekar	Student	Student representative	8421720619
6	Ms. Harshada Patil	Student	Student representative	9021495267

The Student Grievance & Redressal Committee in the “New Women’s College of Pharmacy” serves as a crucial mechanism for addressing students’ complaints, concerns, and grievances in a fair, transparent, and timely manner. Here are its functions, goals, roles, and duties:

1. Function:a. Grievance Handling:
   • Receive, investigate, and resolve complaints and grievances raised by students regarding academic, administrative, or behavioral issues.
   • Provide a platform for students to voice their concerns and seek redressal for any injustices or problems they encounter.

   b. Conflict Resolution:

   • Mediate conflicts and disputes between students, faculty, staff, or any other members of the college community.
   • Facilitate dialogue and negotiation to reach mutually acceptable resolutions and restore harmony within the college environment.

   c. Policy Advocacy:

   • Advocate for the development and implementation of policies, procedures, and mechanisms that promote transparency, fairness, and accountability in addressing student grievances.

   d. Preventive Measures:

   • Identify systemic issues or recurring problems that contribute to student grievances and recommend preventive measures or corrective actions to address underlying issues.
2. Goals:a. Fairness and Equity:
   • Ensure that students’ grievances are addressed impartially, without bias or discrimination, and in accordance with established procedures and principles of natural justice.

   b. Resolution and Redressal:

   • Facilitate the timely and effective resolution of student grievances, providing satisfactory outcomes and appropriate remedies to aggrieved parties.

   c. Transparency and Accountability:

   • Promote transparency in the grievance handling process by keeping students informed about the status of their complaints and the steps taken to address them.
   • Hold accountable those responsible for addressing grievances and ensuring compliance with established policies and procedures.

   d. Continuous Improvement:

   • Continuously evaluate and improve the effectiveness of the grievance redressal mechanism based on feedback from students and stakeholders.
   • Identify areas for enhancement and implement measures to prevent the recurrence of grievances and enhance students’ overall satisfaction and well-being.
3. Role:a. Receiving Complaints:
   • Receive complaints and grievances from students through designated channels, such as complaint boxes, online portals, or direct communication with committee members.

   b. Investigating Complaints:

   • Conduct thorough and impartial investigations into student grievances, gathering relevant evidence, and interviewing parties involved to ascertain facts and determine the appropriate course of action.

   c. Mediation and Resolution:

   • Facilitate mediation and negotiation between parties to resolve disputes amicably, encouraging dialogue and seeking mutually agreeable solutions whenever possible.

   d. Reporting and Documentation:

   • Maintain accurate records of all complaints received, investigations conducted, and actions taken, ensuring confidentiality and compliance with data protection regulations.
   • Prepare periodic reports summarizing the committee’s activities, trends in grievances, and recommendations for improvement, and submit them to the college administration for review and action.
4. Duties:a. Fair and Impartial Handling:
   • Ensure that all complaints and grievances are handled fairly, impartially, and without prejudice, respecting the rights and dignity of all parties involved.

   b. Timely Response:

   • Respond promptly to student complaints, acknowledging receipt, and initiating investigations or resolution procedures in a timely manner.

   c. Confidentiality:

   • Maintain strict confidentiality in handling student grievances, protecting the privacy and anonymity of complainants and other individuals involved in the process.

   d. Follow-up and Feedback:

   • Follow up with students to ensure that their grievances have been adequately addressed and resolved to their satisfaction.
   • Solicit feedback from students on their experiences with the grievance redressal process and use this feedback to improve the committee’s effectiveness and responsiveness.

By fulfilling these functions, goals, roles, and duties, the Student Grievance & Redressal Committee in the “New Women’s College of Pharmacy” can effectively address students’ concerns, promote a culture of transparency and accountability, and contribute to a positive and supportive learning environment.